Average Reviews:
(More customer reviews)We bought electrolux kitchen appliances despite advice that they were "hit or miss".The look and the features are very alluring, and they seemed to be worth the premium pricing. We also held Electrolux in high esteem due to their Swedish origin and strong reputation in the vacuum business. We hoped for a "hit".
This dishwasher was delivered and installed by the dealer. Some features listed in the literature were missing - like the corner cutlery basket covers - and we were told that those were only provided on the next model up in the line.I went back to the literature and found that there was NO WAY to have known this.
The door gasket was assembled improperly, such that the lower rack rubbed against it every time it was rolled in and out. The door didn't leak, but I was sure that over time the wear from the rubbing would lead to a leak.Had to get service to replace the gasket -- only cost my time and a couple of half days off work (but why should I have to do this).
We used the DW 3 or 4 times successfully, noting that it didn't fully dissolve the detergent powder. Six weeks into using it, the unit showed a "Leak Detected" code, and wouldn't work any more. I gave up another half day of work to wait for a service man to come and confirm that the leak code was indeed as I had reported on the phone - a total waste of my time. Turns out that this is a common failure in these units - Electrolux produces a repair kit to correct this engineering design flaw. But they DON'T freely distribute this kit for some reason.I had to wait 3 weeks for Elux to ship it to me directly (once, receiving the wrong part to fix the problem). Why on earth, can't they see to it that repairmen have one or two of these kits on their truck at all times?!Saves them money - costs me time and aggravation!
Still waiting for my dishwasher to work. Getting better and better at handwashing each and every day.This is modern living - supported by my investment in premium priced Electrolux appliances (sarcasm, if you didn't get it).
I have NO confidence in Electrolux appliance quality, and even less (;-) )in their ability to provide parts and proper service for the units under warrantee.
Meanwhile I have no recourse, because appealing to Electrolux is a bit like talking to a wall. Either they're overwhelmed because of the volume of calls they get on their poor quality products, or their idiots, or their interest ends when they have my money safely in their accounts.Nice business model, especially in a down economy. Good luck to them.Problem is, consumers need to get the word out to others who are considering the purchase -- after you pay, it's too late.
Best not to be lured in by the beautiful surfaces and attractive feature lists -- from my experience, these units are bone ugly!
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Product Description:
Electrolux 24" Stainless Steel Built-In Dishwasher - EIDW6305SS. IQ-Touch Controls With Front Countdown Timer Display. Leak Detection System. AquaLux Direct Delivery Wash System. Adjustable Rinse Aid Dispenser With Indicator. Sure-2-Fit Racking System. Perfect Stemware Cycle. Stainless Steel Finish
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